REFUND POLICY

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RAAH - Journey to Her Programs
Grimbell Business Solutions LLP

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Effective Date: 1st Sep 2025
Last Updated: 10th Sep 2025

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1. INTRODUCTION

This Refund Policy outlines the terms and conditions under which Grimbell Business Solutions LLP ("Company," "we," "us," or "our") provides refunds for RAAH - Journey to Her programs. This policy should be read in conjunction with our Terms and Conditions.

Company Details:

• Legal Entity: Grimbell Business Solutions LLP

• Address: 401 - Trios, Balaji Business Center, NR. Royal Court Banquet, Mumbai Bangalore Highway, Baner Pune, India 411045

• Email: business@grimbell.com

• GST: 27AAZFG5867A1ZW

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2. REFUND ELIGIBILITY OVERVIEW

2.1 General Policy

Our refund policy is designed to ensure participant satisfaction while maintaining program integrity. Refunds are available under specific circumstances outlined in this policy.

2.2 Program Fees

• Radiant Express Workshop: ₹15000

• Udaan Express Mastermind: ₹1,50,000

• Both programs subject to same refund terms

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3. RESULTS-BASED REFUND GUARANTEE

3.1 Eligibility Criteria

A full refund will be provided if a participant meets ALL of the following requirements:

For Radiant Express Workshop:

• Attended all 8 live sessions or watched recordings within access period

• Completed all assignments and exercises provided

• Applied program teachings as instructed

• Did not achieve satisfactory personal results as subjectively determined

For Udaan Express Mastermind:

• Attended all 12 live sessions or watched recordings within access period

• Completed all LMS courses and modules

• Completed all assignments and exercises provided

• Applied program teachings as instructed

• Did not achieve satisfactory personal results as subjectively determined

3.2 Results Assessment

• Results evaluation is subjective and based on participant's self-assessment

• Participants must demonstrate genuine effort and full program completion

• Evidence of program completion must be provided (attendance records, assignment submissions)

• Coach assessment may be considered in evaluation

3.3 Claim Timeline

• Refund claims must be submitted within 7 days of program completion

• Late claims will not be considered

• Program completion date is the date of the final scheduled session

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4. PRE-PROGRAM REFUND POLICY

4.1 Before Program Start

• Full refund available up to 7 days before program start date

• Processing fee of ₹2,000 may be deducted

• Refund processed within 5-7 business days

4.2 Within 7 Days of Program Start

• No refunds available once program begins

• This applies regardless of attendance at first session

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5. MID-PROGRAM CANCELLATION POLICY

5.1 Strict No-Cancellation Policy

• Mid-program cancellation is NOT ALLOWED under any circumstances

• No refunds provided for early withdrawal from program

• This policy applies to both single payment and installment payment participants

• Policy remains in effect regardless of personal circumstances

5.2 Exceptions

• No exceptions will be made for personal emergencies, medical issues, or other circumstances

• Participants are expected to plan accordingly before enrollment

• Program scheduling conflicts are not grounds for refund

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6. PAYMENT-SPECIFIC REFUND TERMS

6.1 Two-Part Payment Plans

• Refund eligibility applies to total program fee paid

• Second installment payment remains due even if participant becomes dissatisfied

• Results-based refund applies only after both payments completed and program finished

6.2 Processing Method

• Refunds processed through original payment method (Razorpay)

• Bank transfer charges, if any, will be deducted from refund amount

• International transaction fees (if applicable) will be deducted

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7. REFUND PROCESS AND TIMELINE

7.1 How to Request Refund

1. Email refund request to business@grimbell.com

2. Include participant name, program name, and enrollment date

3. Provide detailed explanation for refund request

4. Submit evidence of program completion (for results-based claims)

5. Include original payment confirmation

7.2 Review Process

• Refund requests reviewed within 5 business days

• Additional documentation may be requested

• Company reserves right to verify program completion

• Decision communicated via email

7.3 Processing Timeline

• Approved refunds: Processed within 7-14 business days

• Bank transfers: May take additional 2-5 business days

• Credit card refunds: Processed as per card issuer timeline

8. NON-REFUNDABLE ITEMS

The following are NOT eligible for refund under any circumstances:

• Third-party processing fees and charges

• Access to program community or networking

• Individual coaching time already provided

• Program materials and resources accessed

• Certificate or completion credentials issued

9. TECHNICAL ISSUES AND SERVICE DISRUPTIONS

9.1 Technical Failures

• Refunds NOT provided for participant's technical issues

• Internet connectivity problems are participant's responsibility

• Device compatibility issues are not grounds for refund

9.2 Company Technical Issues

• If Company experiences technical issues preventing program delivery for more than 30 minutes, session will be rescheduled

• Extended technical issues (more than 3 sessions affected) may qualify for partial refund consideration

• Company will make reasonable efforts to provide alternative delivery methods

10. REFUND LIMITATIONS AND EXCLUSIONS

10.1 Circumstances NOT Eligible for Refund

• Change of mind after program begins

• Personal schedule conflicts

• Dissatisfaction with coach's style or approach

• Disagreement with program content or methodology

• Failure to attend sessions due to personal reasons

• Technical issues on participant's end

• Lack of time to complete assignments

• Unrealistic expectations about results

10.2 Partial Refunds

• No partial refunds under any circumstances

• Refunds are either full program fee or no refund

• Pro-rated refunds are not available

11. DISPUTE RESOLUTION

11.1 Internal Resolution

• All refund disputes first addressed through customer service

• Escalation to management for unresolved issues

• Good faith effort made to resolve concerns

11.2 External Resolution

• Unresolved disputes subject to jurisdiction of Pune, Maharashtra courts

• Governed by laws of Maharashtra, India

• Alternative dispute resolution may be considered

12. FRAUD PREVENTION

12.1 Verification Requirements

• Identity verification required for all refund requests

• Program completion verification mandatory for results-based refunds

• False claims may result in denial and potential legal action

12.2 Multiple Enrollments

• Participants who enroll in multiple programs subject to same refund terms for each program

• History of refund requests may affect future enrollment eligibility

13. POLICY MODIFICATIONS

13.1 Changes to Policy

• This policy may be updated with reasonable notice

• Changes apply to enrollments after modification date

• Current participants protected under enrollment terms

13.2 Communication of Changes

• Policy changes communicated via email or website

• Continued enrollment constitutes acceptance of modified terms

14. CONTACT INFORMATION

For refund requests and questions: business@grimbell.com

Refund Request Email Subject Line: "RAAH Program Refund Request - [Your Name] - [Program Name]"

15. FINAL PROVISIONS

15.1 Entire Agreement

This Refund Policy, together with Terms and Conditions and Privacy Policy, constitutes complete refund terms agreement.

15.2 Severability

If any provision is deemed invalid, remaining provisions remain in full effect.

15.3 Waiver

Failure to enforce any provision does not constitute waiver of that provision.

By enrolling in RAAH programs, you acknowledge understanding and acceptance of this Refund Policy. Please read carefully before making payment.

Last Review Date: [10th Sep 2025]
Next Review Date: [31st Aug 2026 + 1 Year]